Wednesday, July 02, 2008

Treasure Map

Unfortunately it's not every day that you find a company willing to help out a single user when it means making a global change to the product. In the case where that change will help other users, this becomes more common, but it is still rare for it to happen quickly. I came across a great service that did just that. TopoRoute is a route mapping software for runners and cyclists (and anybody else that needs to plot a route). The software works great and they've gone through some changes recently that have made it even better.

I was trying to plot a route that was 115 miles long with many curves (means the file size is relatively large). They apparently had a limit on the size of a file that could be created and I was over that limit. I emailed their contact and within the day, Martin (thanks Martin!) got back to me to tell me the problem and that he wanted to get it fixed. By the next day, he had doubled the size of file that could be created and my route worked perfectly. Here's the route (a ride that me and some friends are going to do this Saturday if anyone else wants to come!)

1 comment:

gina bina said...

You're nuts. I can be the support vehicle k?